2012 annual SRII global conference : (SRII 2012) : San Jose, California, USA : 24-27 July 2012 : 2012 Services Research and Innovation Institute global conference : Jul 2012, San Jose, CA.
Program and papers."The 2011 [i.e. 2012] SRII Global conference includes : (...) Research Forum : Panels/Workshops on key topics : (...)" -- p. xxvi.I...