Quality : from customer needs to customer satisfaction 2nd ed.

Quality : from customer needs to customer satisfaction

2nd ed.

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Material Type: 図書
ISBN: 9144041667
Title: Quality : from customer needs to customer satisfaction
Author/Editor: Bo Bergman, Bengt Klefsjö ; translator Karin Ashing
Edition: 2nd ed.
Author Heading: Bergman, Bo
https://ci.nii.ac.jp/author/DA09378656
Klefsjö, Bengt
https://ci.nii.ac.jp/author/DA09378678
Ashing, Karin
Publication, Distribution, etc.: Studentlitteratur
Publication Date: 2004
Publication Date (W3CDTF): 2004
Size: 24 cm
Alternative Title: Quality from customer needs to customer satisfaction
Place of Publication (Country Code): sw
Text Language Code: en
Subject Heading: Customer services -- Quality control
Consumer satisfaction
LCC: HF5415.5
NDC 9th ed.: 509.66 : Industries. Manufacturing industry
Target Audience: 一般
Note (General): Bibliography: p. 569-598
Includes index
Related Material (URI): https://ci.nii.ac.jp/ncid/BA7843769X#entity
Data Provider (Database): 国立情報学研究所 : CiNii Research
Original Data Provider (Database): CiNii Books
https://ci.nii.ac.jp/books
NCID: https://ci.nii.ac.jp/ncid/BA7843769X : BA7843769X