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Search results 17

The practical guide to achieving customer satisfaction in events and hotels : pbk

The practical guide to achieving customer satisfaction in events and hotels : pbk
Paper図書
Philip Berners and Adrian MartinRoutledge2023
Other Libraries in Japan
  • Subject HeadingHospitality industry -- Customer services Hotel management Special even...
  • Subject Heading (ID)Hospitality industry -- Customer services Hotel management Special even...

Consumer behaviour in hospitality and tourism : hbk

Consumer behaviour in hospitality and tourism : hbk
Paper図書
edited by Saurabh Kumar Dixit, Kuan-Huei Lee, and Poh Theng LooRoutledge2022
Other Libraries in Japan
  • Subject Heading...s -- Attitudes Hospitality industry -- Customer services Consumer behavior
  • Subject Heading (ID)...s -- Attitudes Hospitality industry -- Customer services Consumer behavior

The Routledge handbook of consumer behaviour in hospitality and tourism : pbk

The Routledge handbook of consumer behaviour in hospitality and tourism : pbk
Paper図書
edited by Saurabh Kumar DixitRoutledge2020, c2017
Other Libraries in Japan
  • Subject HeadingHospitality industry -- Customer services Tourism -- Customer services ...
  • Subject Heading (ID)Hospitality industry -- Customer services Tourism -- Customer services ...

Managing hospitality organizations : achieving excellence in the guest experience : pbk 2nd ed

Managing hospitality organizations : achieving excellence in the guest experience : pbk 2nd ed
Paper図書
Robert C. Ford, Michael C. SturmanSagec2020
Other Libraries in Japan
  • Subject Heading... -- Management Hospitality industry -- Customer services Hospitality industry -- Perso...
  • Subject Heading (ID)... -- Management Hospitality industry -- Customer services Hospitality industry -- Perso...

Customer service for hospitality and tourism 2nd ed

Customer service for hospitality and tourism 2nd ed
Paper図書
Simon and Louise HudsonGoodfellowc2017
Other Libraries in Japan
  • Subject HeadingHospitality industry -- Customer services Tourism Customer services
  • Subject Heading (ID)Hospitality industry -- Customer services Tourism Customer services

Service encounters in tourism, events and hospitality : staff perspectives : pbk.

Service encounters in tourism, events and hospitality : staff perspectives : pbk.
Paper図書
Miriam FirthChannel View Publicationsc2020
Other Libraries in Japan
  • Subject Heading...tomer services Hospitality industry -- Customer services Customer relations
  • Subject Heading (ID)...tomer services Hospitality industry -- Customer services Customer relations

Sustainable customer experience design : co-creating experiences in events, tourism and hospitality : pbk : hbk

Sustainable customer experience design : co-creating experiences in events, tourism and hospitality : pbk : hbk
Paper図書
Bert Smit and Frans MelissenRoutledge2018
Other Libraries in Japan
  • Subject Heading...tomer services Hospitality industry -- Customer services Customer relations Consumer s...
  • Subject Heading (ID)...tomer services Hospitality industry -- Customer services Customer relations Consumer s...

Managing quality service in hospitality : how organizations achieve excellence in the guest experience

Managing quality service in hospitality : how organizations achieve excellence in the guest experience
Paper図書
Robert C. Ford, Michael C. Sturman, Cherrill P. HeatonDelmar, Cengage Learningc2012
Other Libraries in Japan
  • Subject HeadingHospitality industry -- Management Hospitality industry -- Customer services
  • Subject Heading (ID)Hospitality industry -- Management Hospitality industry -- Customer services

Customer service and hotel management

Customer service and hotel management
Paper図書
M.C. MettiAnmol Publicationsc2007
Other Libraries in Japan
  • Subject HeadingHospitality industry -- Customer services
  • Subject Heading (ID)Hospitality industry -- Customer services

Chocolates on the pillow aren't enough : reinventing the customer experience : [hbk.]

Chocolates on the pillow aren't enough : reinventing the customer experience : [hbk.]
Paper図書
Jonathan M. Tisch, with Karl WeberJohn Wileyc2007
Other Libraries in Japan
  • Subject HeadingHospitality industry -- Customer services Hotels Customer relations
  • Subject Heading (ID)Hospitality industry -- Customer services Hotels Customer relations

Managing the guest experience in hospitality

Managing the guest experience in hospitality
Paper図書
Robert C. Ford, Cherrill P. HeatonDelmar/Thomson Learningc2000
Other Libraries in Japan
  • Subject HeadingHospitality industry -- Customer services
  • Subject Heading (ID)Hospitality industry -- Customer services

The Routledge handbook of consumer behaviour in hospitality and tourism : hbk

The Routledge handbook of consumer behaviour in hospitality and tourism : hbk
Paper図書
edited by Saurabh Kumar DixitRoutledge2017
Other Libraries in Japan
  • Subject HeadingHospitality industry -- Customer services -- Handbooks, manuals, etc To...
  • Subject Heading (ID)Hospitality industry -- Customer services -- Handbooks, manuals, etc To...

Service quality management in hospitality and tourism

Service quality management in hospitality and tourism
Paper図書
M.C. MettiAnmol Publicationsc2007
Other Libraries in Japan
  • Subject HeadingHospitality industry -- Customer services -- Management Tourism -- Cust...
  • Subject Heading (ID)Hospitality industry -- Customer services -- Management Tourism -- Cust...

Developing customer service in leisure and tourism for advanced GNVQ

Developing customer service in leisure and tourism for advanced GNVQ
Paper図書
[Lindsey Taylor]Collins Educational[1996]
Other Libraries in Japan
  • Subject HeadingHospitality industry -- Customer services Tourism
  • Subject Heading (ID)Hospitality industry -- Customer services Tourism

Contact : customer service in the hospitality and tourism industry

Contact : customer service in the hospitality and tourism industry
Paper図書
Donald M. DavidoffPrentice Hallc1994
Other Libraries in Japan
  • Subject HeadingHospitality industry -- Customer services Tourist trade -- Customer ser...
  • Subject Heading (ID)Hospitality industry -- Customer services Tourist trade -- Customer ser...

Class acts : service and inequality in luxury hotels : pbk

Class acts : service and inequality in luxury hotels : pbk
Paper図書
Rachel ShermanUniversity of California Pressc2007
Other Libraries in Japan
  • Subject HeadingHospitality industry -- Customer services -- United States Hotels -- Un...
  • Subject Heading (ID)Hospitality industry -- Customer services -- United States Hotels -- Un...

Service that sells! : the art of profitable hospitality

Service that sells! : the art of profitable hospitality
Paper図書
Jim Sullivan & Phil RobertsPencom Pressc1991
Other Libraries in Japan
  • Subject HeadingRestaurant management Hospitality industry -- Customer services
  • Subject Heading (ID)Restaurant management Hospitality industry -- Customer services

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