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Successful enquiry answering every time : thinking your way from problem to solution Seventh edition, fully revised and updated.

Successful enquiry answering every time : thinking your way from problem to solution Seventh edition, fully revised and updated.
Paper図書
Tim Buckley Owen.Facet Publishing2017.<UL731-B59>
National Diet Library

Customer care : a training manual for library staff / Pat Gannon-Leary and Michael D. McCarthy. (Chandos information professional series)

Customer care : a training manual for library staff / Pat Gannon-Leary and Michael D. McCarthy. (Chandos information professional series)
Paper図書
Pat Gannon-Leary and Michael D. McCarthy.Chandos Pub.2010.<UL541-B20>
National Diet Library
  • Subject HeadingPublic services (Libraries) Libraries -- Customer services. Library employees -- In-serv...

Serving online customers : lessons for libraries from the business world

Serving online customers : lessons for libraries from the business world
Paper図書
Donald A. Barclay.Rowman & Littlefield[2014]<UL11-B203>
National Diet Library

Building a successful customer-service culture : a guide for library and information managers / edited by Maxine Melling and Joyce Little.

Building a successful customer-service culture : a guide for library and information managers / edited by Maxine Melling and Joyce Little.
Paper図書
Facet2002.<UL511-B1>
National Diet Library
  • Subject HeadingLibraries and readers. Libraries -- Customer services.

Training library staff and volunteers to provide extraordinary customer services / by Julie Todaro and Mark L. Smith.

Training library staff and volunteers to provide extraordinary customer services / by Julie Todaro and Mark L. Smith.
Paper図書
Facet2006.<UL515-B23>
National Diet Library
  • Subject Heading...- Training of. Libraries -- Customer services.

Success at the enquiry desk : successful enquiry answering, every time / Tim Buckley Owen. 5th ed.

Success at the enquiry desk : successful enquiry answering, every time / Tim Buckley Owen. 5th ed.
Paper図書
Facet Pub.2006.<UL731-B12>
National Diet Library
  • Subject Heading...ality control. Libraries -- Customer services. Reference services (Librarie...

Customer-based collection development : an overview

Customer-based collection development : an overview
Paper図書
edited by Karl BridgesFacet Publishingc2014
Other Libraries in Japan
  • Subject HeadingCollection development (Libraries) Libraries -- Customer services
  • Subject Heading (ID)Collection development (Libraries) Libraries -- Customer services

Successful enquiry answering every time : the sixth edition of Tim Buckley Owen's classic Success at the enquiry desk : pbk 6th ed., fully rev. and updated

Successful enquiry answering every time : the sixth edition of Tim Buckley Owen's classic Success at the enquiry desk : pbk 6th ed., fully rev. and updated
Paper図書
Tim Buckley OwenFacet2012
Other Libraries in Japan
  • Subject HeadingLibraries -- Customer services Reference services (Libraries...
  • Subject Heading (ID)Libraries -- Customer services Reference services (Libraries...

Yes! on demand : how to create winning, customized library service : pbk

Yes! on demand : how to create winning, customized library service : pbk
Paper図書
Kathy L. Middleton ; foreword by Rivkah SassLibraries Unlimitedc2017
Other Libraries in Japan
  • Subject HeadingLibraries -- Customer services Public services (Libraries) L...
  • Subject Heading (ID)Libraries -- Customer services Public services (Libraries) L...

Customer service in academic libraries : tales from the front line

Customer service in academic libraries : tales from the front line
Paper図書
edited by Stephen MossopChandos Pub.c2016
Other Libraries in Japan
  • Subject HeadingAcademic libraries -- Customer services
  • Subject Heading (ID)Academic libraries -- Customer services

Serving online customers : lessons for libraries from the business world : pbk : cloth

Serving online customers : lessons for libraries from the business world : pbk : cloth
Paper図書
Donald A. BarclayRowman & Littlefieldc2014
Other Libraries in Japan
  • Subject Heading...rary Web sites Libraries -- Customer services Electronic reference services...
  • Subject Heading (ID)...rary Web sites Libraries -- Customer services Electronic reference services...

Training library staff and volunteers to provide extraordinary customer service : pbk

Training library staff and volunteers to provide extraordinary customer service : pbk
Paper図書
by Julie Todaro and Mark L. SmithFacet2006
Other Libraries in Japan
  • Subject Heading...-- Training of Libraries -- Customer services
  • Subject Heading (ID)...-- Training of Libraries -- Customer services

Success at the enquiry desk : successful enquiry answering - every time 5th ed

Success at the enquiry desk : successful enquiry answering - every time 5th ed
Paper図書
Tim Buckley OwenFacet2006
Other Libraries in Japan
  • Subject Heading...uality control Libraries -- Customer services Reference services (Libraries...
  • Subject Heading (ID)...uality control Libraries -- Customer services Reference services (Libraries...

Building a successful customer-service culture : a guide for library and information managers

Building a successful customer-service culture : a guide for library and information managers
Paper図書
edited by Maxine Melling and Joyce LittleFacet2002
Other Libraries in Japan
  • Subject HeadingLibraries and readers Libraries -- Customer services
  • Subject Heading (ID)Libraries and readers Libraries -- Customer services

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