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The SAGE encyclopedia of quality and the service economy

The SAGE encyclopedia of quality and the service economy
Paper図書
edited by Su Mi Dahlgaard-Park.SAGE Publications, Inc.[2015]<D2-B269>
National Diet LibraryOther Libraries in Japan
  • Subject HeadingService industries--Quality control. Customer services. Quality co...

Research regarding the influence of social media on the quality of services in the sharing economy

Research regarding the influence of social media on the quality of services in the sharing economy
Paper図書
Sonia BudzSpringer Gablerc2023
Other Libraries in Japan

The SAGE encyclopedia of quality and the service economy : set

The SAGE encyclopedia of quality and the service economy : set
Paper図書
edited by Su Mi Dahlgaard-ParkSAGE Reference/SAGEc2015
Other Libraries in Japan

Congestion-prone services under quality competition : a microeconomic analysis : hardback

Congestion-prone services under quality competition : a microeconomic analysis : hardback
Paper図書
Dong-Joo MoonSpringerc2012
Other Libraries in Japan

Six Sigma in HR transformation : achieving excellence in service delivery : pbk

Six Sigma in HR transformation : achieving excellence in service delivery : pbk
Paper図書
Mircea Albeany and Ian Hunter with Jo RadfordGowerc2010
Other Libraries in Japan

Transactional Six Sigma and Lean Servicing : leveraging manufacturing concepts to achieve world-class service

Transactional Six Sigma and Lean Servicing : leveraging manufacturing concepts to achieve world-class service
Paper図書
Betsi Harris EhrlichSt. Lucie Pressc2002
Other Libraries in Japan

Delivering quality service : balancing customer perceptions and expectations [: pbk]

Delivering quality service : balancing customer perceptions and expectations [: pbk]
Paper図書
Valarie A. Zeithaml, A. Parasuraman, Leonard L. BerryFree Press[2010], c1990
Other Libraries in Japan

The complete guide to preparing and implementing service level agreements : pbk 2nd ed, reprinted 2004

The complete guide to preparing and implementing service level agreements : pbk 2nd ed, reprinted 2004
Paper図書
Sheila Pantry, Peter GriffithsFacet Publishing2004
Other Libraries in Japan

Empowerment : HR strategies for service excellence

Empowerment : HR strategies for service excellence
Paper図書
Conrad LashleyElsevier Butterworth Heinemann2001
Other Libraries in Japan

The complete guide to preparing and implementing service level agreements : pbk 2nd ed

The complete guide to preparing and implementing service level agreements : pbk 2nd ed
Paper図書
Sheila Pantry, Peter GriffithsLibrary Association2001
Other Libraries in Japan

Managing quality in the service sector

Managing quality in the service sector
Paper図書
Mike AsherKogan Page1996
Other Libraries in Japan

Guide to TQM in service industries paper cloth

Guide to TQM in service industries paper cloth
Paper図書
edited by Noriaki KanoAsian Productivity Organization1996
Other Libraries in Japan

Design and management of service processes : keeping customers for life

Design and management of service processes : keeping customers for life
Paper図書
Rohit RamaswamyAddison-Wesley Pub. Co.c1996
Other Libraries in Japan

The complete guide to preparing and implementing service level agreements : pbk

The complete guide to preparing and implementing service level agreements : pbk
Paper図書
Sheila Pantry, Peter GriffithsLibrary Association1997
Other Libraries in Japan

Service success! : lessons from a leader on how to turn around a service business

Service success! : lessons from a leader on how to turn around a service business
Paper図書
Daniel I. Kaplan with Carl RieserWileyc1994
Other Libraries in Japan

Lean Six Sigma pour les services : comment utiliser la vitesse Lean & la qualité Six Sigma pour améliorer vos services et transactions

Lean Six Sigma pour les services : comment utiliser la vitesse Lean & la qualité Six Sigma pour améliorer vos services et transactions
Paper図書
Michael L. George ; [traduit de l'anglais par Nathalie Audard, Fadwa Miadi et Francis Simon]Maximac2005
Other Libraries in Japan

Quality dynamics for the service industry

Quality dynamics for the service industry
Paper図書
edited by W.F. DrewesASQC Quality Pressc1991
Other Libraries in Japan

ISO 9000 and the service sector : a critical interpretation of the 1994 revisions

ISO 9000 and the service sector : a critical interpretation of the 1994 revisions
Paper図書
James L. LamprechtASQC Quality Pressc1994
Other Libraries in Japan

At the service quality frontier : a handbook for managers, consultants, and other pioneers

At the service quality frontier : a handbook for managers, consultants, and other pioneers
Paper図書
Mary M. LoSardo, Norma M. RossiASQC Quality Pressc1993
Other Libraries in Japan

Lean six sigma for service : how to use lean speed and six sigma quality to improve services and transactions

Lean six sigma for service : how to use lean speed and six sigma quality to improve services and transactions
Paper図書
Michael L. GeorgeMcGraw-Hillc2003
Other Libraries in Japan