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接客宣言 : global customer service

接客宣言 : global customer service
Paper図書
まさふみ 著[まさふみ][2020年代]<US51-M1651>
National Diet Library

デジタル時代のカスタマーサービス戦略

デジタル時代のカスタマーサービス戦略
PaperDigital図書
ジョン・グッドマン, スコット・ブロッツマン 著, 畑中伸介, 米林敏幸, 井上雅博 訳東洋経済新報社2021.10<DH411-M389>
National Diet LibraryOther Libraries in Japan
  • Note (General)原タイトル: Strategic Customer Service 原著第2版の翻訳
  • Additional TitleStrategic Customer Service

クレームはチャンスだ! : アメリカ流サービスの極意

クレームはチャンスだ! : アメリカ流サービスの極意
Paper図書
フレッド・ビアスマ 編, 酒井泰介 訳日経BP社1999.11<DH441-G516>
National Diet LibraryOther Libraries in Japan
  • Note (General)原タイトル: Customer service
  • Additional TitleCustomer service

Customer service in libraries : best practices

Customer service in libraries : best practices
Paper図書
edited by Charles Harmon, Michael Messina.The Scarecrow Press, Inc.2013.<UL731-B49>
National Diet Library
  • Contents...Library System customer service program / Lewi......ckbone of good customer service / Karen C. Kno...... : launching a customer service model in River......pman Improving customer service by utilizing a......roving library customer service / John Huber The buzz on patr...
  • Subject HeadingPublic services (Libraries)--United States. Customer services--United States.

Government, imperialism and nationalism in China : the Maritime Customs Service and its Chinese staff (Routledge studies in the modern history of Asia ; 78)

Government, imperialism and nationalism in China : the Maritime Customs Service and its Chinese staff (Routledge studies in the modern history of Asia ; 78)
Paper図書
Chihyun Chang.Routledge2013.<DE315-B9>
National Diet Library

Breaking with the past : the Maritime Customs Service and the global origins of modernity in China

Breaking with the past : the Maritime Customs Service and the global origins of modernity in China
Paper図書
Hans van de Ven.Columbia University Press[2014]<DE315-B11>
National Diet LibraryOther Libraries in Japan

Lean library management : eleven strategies for reducing costs and improving customer services

Lean library management : eleven strategies for reducing costs and improving customer services
Paper図書
John J. Huber.Neal-Schuman Publishersc2011.<UL511-B75>
National Diet Library

ディズニーの「おもてなし」プラチナルール : お客様に300%の満足と感動を!

ディズニーの「おもてなし」プラチナルール : お客様に300%の満足と感動を!
Paper図書
J・ジェフ・コーバー 著, 服部千佳子 訳日本文芸社2014.1<DK261-L137>
National Diet LibraryOther Libraries in Japan
  • Note (General)原タイトル: THE WONDERFUL WORLD OF CUSTOMER SERVICE AT DISNEY
  • Additional TitleTHE WONDERFUL WORLD OF CUSTOMER SERVICE AT DISNEY

1分間接客力 : お客様をとことん感激させる

1分間接客力 : お客様をとことん感激させる
PaperDigital図書障害者向け資料あり
山岸和実 著中経出版2010.7<DH441-J449>
National Diet LibraryOther Libraries in Japan
  • Alternative TitleONE-MINUTE TIPS FOR GOOD CUSTOMER SERVICE
  • Alternative TitleONE-MINUTE TIPS FOR GOOD CUSTOMER SERVICE
  • Additional TitleONE-MINUTE TIPS FOR GOOD CUSTOMER SERVICE

グッドマンの法則に見る苦情をCSに変える「戦略的カスタマーサービス」

グッドマンの法則に見る苦情をCSに変える「戦略的カスタマーサービス」
Paper図書
ジョン・グッドマン 著, 畑中伸介 訳リックテレコム2013.11<DH411-L167>
National Diet LibraryOther Libraries in Japan
  • Note (General)原タイトル: Strategic Customer Serviceの抄訳
  • Additional TitleStrategic Customer Service

あなたの会社の客単価が上がる利益力パワーアップ会社改造大作戦 : リピート客増産のための企業体質強化法

あなたの会社の客単価が上がる利益力パワーアップ会社改造大作戦 : リピート客増産のための企業体質強化法
Paper図書
ミカ・ソロモン 著ダイレクト出版2014.1<DH441-L554>
National Diet LibraryOther Libraries in Japan
  • Authority（Subject Heading/altLabel）Customer services
  • Note (General)原タイトル: High-tech, high-touch customer service
  • Additional TitleHigh-tech, high-touch customer service

Britain's imperial cornerstone in China : the Chinese Maritime Customs Service, 1854-1949 / Donna Brunero. (Routledge studies in the modern history of Asia ; 36)

Britain's imperial cornerstone in China : the Chinese Maritime Customs Service, 1854-1949 / Donna Brunero. (Routledge studies in the modern history of Asia ; 36)
Paper図書
Routledge2006.<X>
National Diet Library

医療・介護の現場で働く人の接遇の教科書 : 患者・利用者の心にひびく接し方

医療・介護の現場で働く人の接遇の教科書 : 患者・利用者の心にひびく接し方
Paper図書
雨宮惠美 著中経出版2009.7<EG234-J157>
National Diet LibraryOther Libraries in Japan
  • Alternative TitleCustomer service in hospitals and health care ...
  • Alternative TitleCustomer service in hospitals and health care ...
  • Additional TitleCustomer service in hospitals and health care ...

Training library staff and volunteers to provide extraordinary customer services / by Julie Todaro and Mark L. Smith.

Training library staff and volunteers to provide extraordinary customer services / by Julie Todaro and Mark L. Smith.
Paper図書
Facet2006.<UL515-B23>
National Diet Library
  • Subject Heading.... Libraries -- Customer services.

Eastern customs : the customs service in British Malaya and the opium trade / Derek Mackay.

Eastern customs : the customs service in British Malaya and the opium trade / Derek Mackay.
Paper図書
Radcliffe Press2005.<X>
National Diet Library

Airline customer service [microform] : hearing before the Committee on Commerce, Science, and Transportation, United States Senate, One Hundred Sixth Congress, second session, June 28, 2000 (S. hrg. ; 106-1126)

Airline customer service [microform] : hearing before the Committee on Commerce, Science, and Transportation, United States Senate, One Hundred Sixth Congress, second session, June 28, 2000 (S. hrg. ; 106-1126)
Microform図書
2004<YCA-Y 4.C 73/7:S.HRG.106-1126>
National Diet Library
  • Subject HeadingAirlines -- Customer services -- United States Airlines --...

Airline Customer Service Improvement Act : report of the Committee on Commerce, Science, and Transportation on S. 319 (Report)

Airline Customer Service Improvement Act : report of the Committee on Commerce, Science, and Transportation on S. 319 (Report)
Microform図書
2001<YCA-Y 1.1/5:107-13>
National Diet Library
  • Subject Heading...es Airlines -- Customer services -- United States Airlines --...

…動物園だった。

…動物園だった。
PaperRecording Media図書障害者向け資料あり
キャサリン・デブリー 著, 門田美鈴 訳PHPエディターズ・グループ2002.7<DH441-G899>
National Diet LibraryOther Libraries in Japan
  • Authority（Subject Heading/altLabel）営業管理 Sales management Customer services
  • Note (General)原タイトル: The customer service zoo
  • Additional TitleThe customer service zoo

The eight suns of Asian service : practising outstanding customer service in Asia / David Freemantle.

The eight suns of Asian service : practising outstanding customer service in Asia / David Freemantle.
Paper図書
Prentice Hall2003.<X>
National Diet Library
  • Subject HeadingCustomer services -- Asia. Service industries ...

High tech, high touch : library customer service through technology / Lynn Jurewicz and Todd Cutler.

High tech, high touch : library customer service through technology / Lynn Jurewicz and Todd Cutler.
Paper図書
American Library Association2003.<UL11-B17>
National Diet LibraryOther Libraries in Japan
  • Subject Heading...l innovations. Customer services -- Technological innovations...
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