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The culture cycle : how to shape the unseen force that transforms performance : pbk

The culture cycle : how to shape the unseen force that transforms performance : pbk
紙図書
James HeskettPearson Educationc2012
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What great service leaders know and do : creating breakthroughs in service firms

What great service leaders know and do : creating breakthroughs in service firms
紙図書
James L. Heskett, W. Earl Sasser Jr., Leonard A. SchlesingerBerrett-Koehlerc2015
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Southwest Airlines : in a different world Rev. [ed.]

Southwest Airlines : in a different world Rev. [ed.]
紙図書
James L. Heskett, W. Earl Sasser, Jr.Harvard Business School Pub.2010
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The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage

The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage
紙図書
James L. Heskett, W. Earl Sasser, Joe WheelerHarvard Business Pressc2008
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企业文化与经营业绩

企业文化与经营业绩
紙図書
(美) 约翰・P・科特, 詹姆斯・L・赫斯克特著 ; 李晓涛译中国人民大学出版社2004.10
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The value profit chain : treat employees like customers and customers like employees : [pbk.]

The value profit chain : treat employees like customers and customers like employees : [pbk.]
紙図書
James L. Heskett, W. Earl Sasser, Jr., Leonard A. SchlesingerFree Pressc2003
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OQ : オーナーシップ指数 : サービスプロフィットチェーンによる競争優位の構築

OQ : オーナーシップ指数 : サービスプロフィットチェーンによる競争優位の構築
紙図書
ジェームス・L・ヘスケット, W・アール・サッサー, ジョー・ホイーラー著 ; 川又啓子 [ほか] 訳同友館2010.4
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The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value

The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value
紙図書
James L. Heskett, W. Earl Sasser, Jr., Leonard A. SchlesingerFree Pressc1997
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Listening to customers

Listening to customers
記録メディア映像資料
James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger ; [translated by UNICAL International]Harvard Business School Pressc1994, c1995
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Corporate culture and performance

Corporate culture and performance
紙図書
John P. Kotter, James L. HeskettFree Pressc1992
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Saving customers with service recovery

Saving customers with service recovery
記録メディア映像資料
James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger ; [translated by UNICAL International]Harvard Business School Pressc1994, c1995
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The Lifetime value of customers

The Lifetime value of customers
記録メディア映像資料
James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger ; [translated by UNICAL International]Harvard Business School Pressc1994, c1995
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Mobilizing people for breakthrough service

Mobilizing people for breakthrough service
記録メディア映像資料
James L. Heskett, W. Earl Sasser. Leonard A. Schlesinger ; [translated by UNICAL International]Harvard Business School Pressc1993, c1995
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The service-profit link

The service-profit link
記録メディア映像資料
James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger ; [translated by UNICAL International]Harvard Business School Pressc1993, c1995
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Bahnbrechender Service : Standards für den Wettbewerb von morgen

Bahnbrechender Service : Standards für den Wettbewerb von morgen
紙図書
James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. Hart ; aus dem Englischen von Karin Hansen-VinçonCampusc1991
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The service management course : cases and readings

The service management course : cases and readings
紙図書
W. Earl Sasser, Jr., Christopher W.L. Hart, James L. HeskettFree Pressc1991
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Service breakthroughs : changing the rules of the game

Service breakthroughs : changing the rules of the game
紙図書
James L. Heskett, W. Earl Sasser, Jr., Christopher W.L. HartFree Pressc1990
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Managing in the service economy

Managing in the service economy
紙図書
James L. HeskettHarvard Business School Press1986
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Logistics strategy : cases and concepts

Logistics strategy : cases and concepts
紙図書
Roy D. Shapiro, James L. HeskettWest Pub. Co.c1985
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Student resource manual to accompany marketing

Student resource manual to accompany marketing
紙図書
Macmillan Pub.[c1976]
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