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The SAGE encyclopedia of quality and the service economy

The SAGE encyclopedia of quality and the service economy
紙図書
edited by Su Mi Dahlgaard-Park.SAGE Publications, Inc.[2015]<D2-B269>
国立国会図書館全国の図書館

Research regarding the influence of social media on the quality of services in the sharing economy

Research regarding the influence of social media on the quality of services in the sharing economy
紙図書
Sonia BudzSpringer Gablerc2023
全国の図書館
  • 件名Service industries -- Quality control Gig economy -- Customer servi...
  • 件名（識別子）Service industries -- Quality control Gig economy -- Customer servi...

The SAGE encyclopedia of quality and the service economy : set

The SAGE encyclopedia of quality and the service economy : set
紙図書
edited by Su Mi Dahlgaard-ParkSAGE Reference/SAGEc2015
全国の図書館
  • 件名Service industries -- Quality control Customer services Quality con...
  • 件名（識別子）Service industries -- Quality control Customer services Quality con...

Congestion-prone services under quality competition : a microeconomic analysis : hardback

Congestion-prone services under quality competition : a microeconomic analysis : hardback
紙図書
Dong-Joo MoonSpringerc2012
全国の図書館
  • 件名Service industries -- Quality control Service industries -- Industr...
  • 件名（識別子）Service industries -- Quality control Service industries -- Industr...

Six Sigma in HR transformation : achieving excellence in service delivery : pbk

Six Sigma in HR transformation : achieving excellence in service delivery : pbk
紙図書
Mircea Albeany and Ian Hunter with Jo RadfordGowerc2010
全国の図書館
  • 件名Service industries -- Quality control Consumer satisfaction -- Stat...
  • 件名（識別子）Service industries -- Quality control Consumer satisfaction -- Stat...

Transactional Six Sigma and Lean Servicing : leveraging manufacturing concepts to achieve world-class service

Transactional Six Sigma and Lean Servicing : leveraging manufacturing concepts to achieve world-class service
紙図書
Betsi Harris EhrlichSt. Lucie Pressc2002
全国の図書館
  • 件名Total quality management Service industries -- Quality control
  • 件名（識別子）Total quality management Service industries -- Quality control

Delivering quality service : balancing customer perceptions and expectations [: pbk]

Delivering quality service : balancing customer perceptions and expectations [: pbk]
紙図書
Valarie A. Zeithaml, A. Parasuraman, Leonard L. BerryFree Press[2010], c1990
全国の図書館
  • 件名Customer service Service industries -- Quality control -- Mathematical models
  • 件名（識別子）Customer service Service industries -- Quality control -- Mathematical models

The complete guide to preparing and implementing service level agreements : pbk 2nd ed, reprinted 2004

The complete guide to preparing and implementing service level agreements : pbk 2nd ed, reprinted 2004
紙図書
Sheila Pantry, Peter GriffithsFacet Publishing2004
全国の図書館
  • 件名...ity management Service industries -- Quality control Service industries -- Cost co...
  • 件名（識別子）...ity management Service industries -- Quality control Service industries -- Cost co...

Empowerment : HR strategies for service excellence

Empowerment : HR strategies for service excellence
紙図書
Conrad LashleyElsevier Butterworth Heinemann2001
全国の図書館
  • 件名... -- Management Service industries -- Quality control Customer services -- Manageme...
  • 件名（識別子）... -- Management Service industries -- Quality control Customer services -- Manageme...

The complete guide to preparing and implementing service level agreements : pbk 2nd ed

The complete guide to preparing and implementing service level agreements : pbk 2nd ed
紙図書
Sheila Pantry, Peter GriffithsLibrary Association2001
全国の図書館
  • 件名...ity management Service industries -- Quality control Service industries -- Cost co...
  • 件名（識別子）...ity management Service industries -- Quality control Service industries -- Cost co...

Managing quality in the service sector

Managing quality in the service sector
紙図書
Mike AsherKogan Page1996
全国の図書館
  • 件名Service industries -- Quality control Service industries -- Managem...
  • 件名（識別子）Service industries -- Quality control Service industries -- Managem...

Guide to TQM in service industries paper cloth

Guide to TQM in service industries paper cloth
紙図書
edited by Noriaki KanoAsian Productivity Organization1996
全国の図書館
  • 件名Service industries -- Management Service industries -- Quality control Total quality management
  • 件名（識別子）Service industries -- Management Service industries -- Quality control Total quality management

Design and management of service processes : keeping customers for life

Design and management of service processes : keeping customers for life
紙図書
Rohit RamaswamyAddison-Wesley Pub. Co.c1996
全国の図書館
  • 件名... -- Management Service industries -- Quality control Production planning Total qua...
  • 件名（識別子）... -- Management Service industries -- Quality control Production planning Total qua...

The complete guide to preparing and implementing service level agreements : pbk

The complete guide to preparing and implementing service level agreements : pbk
紙図書
Sheila Pantry, Peter GriffithsLibrary Association1997
全国の図書館
  • 件名...ity management Service industries -- Quality control Service industries -- Cost co...
  • 件名（識別子）...ity management Service industries -- Quality control Service industries -- Cost co...

Service success! : lessons from a leader on how to turn around a service business

Service success! : lessons from a leader on how to turn around a service business
紙図書
Daniel I. Kaplan with Carl RieserWileyc1994
全国の図書館
  • 件名Service industries -- Management Service industries -- Quality control
  • 件名（識別子）Service industries -- Management Service industries -- Quality control

Lean Six Sigma pour les services : comment utiliser la vitesse Lean & la qualité Six Sigma pour améliorer vos services et transactions

Lean Six Sigma pour les services : comment utiliser la vitesse Lean & la qualité Six Sigma pour améliorer vos services et transactions
紙図書
Michael L. George ; [traduit de l'anglais par Nathalie Audard, Fadwa Miadi et Francis Simon]Maximac2005
全国の図書館
  • 件名...trol standard) Service industries -- Quality control -- Statistical methods Qualit...
  • 件名（識別子）...trol standard) Service industries -- Quality control -- Statistical methods Qualit...

Quality dynamics for the service industry

Quality dynamics for the service industry
紙図書
edited by W.F. DrewesASQC Quality Pressc1991
全国の図書館
  • 件名Service industries -- Quality control
  • 件名（識別子）Service industries -- Quality control

ISO 9000 and the service sector : a critical interpretation of the 1994 revisions

ISO 9000 and the service sector : a critical interpretation of the 1994 revisions
紙図書
James L. LamprechtASQC Quality Pressc1994
全国の図書館
  • 件名Service industries -- Quality control Quality assurance -- Manageme...
  • 件名（識別子）Service industries -- Quality control Quality assurance -- Manageme...

At the service quality frontier : a handbook for managers, consultants, and other pioneers

At the service quality frontier : a handbook for managers, consultants, and other pioneers
紙図書
Mary M. LoSardo, Norma M. RossiASQC Quality Pressc1993
全国の図書館
  • 件名Service industries -- Quality control Customer service Service indu...
  • 件名（識別子）Service industries -- Quality control Customer service Service indu...

Lean six sigma for service : how to use lean speed and six sigma quality to improve services and transactions

Lean six sigma for service : how to use lean speed and six sigma quality to improve services and transactions
紙図書
Michael L. GeorgeMcGraw-Hillc2003
全国の図書館
  • 件名...trol standard) Service industries -- Quality control -- Statistical methods Qualit...
  • 件名（識別子）...trol standard) Service industries -- Quality control -- Statistical methods Qualit...