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Service management effectiveness : balancing strategy, organization and human resources, operations, and marketing / David E. Bowen, Richard B. Chase, Thomas G. Cummings, and associates. 1st ed. (The Jossey-Bass management series)

Service management effectiveness : balancing strategy, organization and human resources, operations, and marketing / David E. Bowen, Richard B. Chase, Thomas G. Cummings, and associates. 1st ed. (The Jossey-Bass management series)
Paper図書
Jossey-Bass1990.<DH211-A114>
National Diet LibraryOther Libraries in Japan
  • Author HeadingBowen, David Earl. Chase, Richard B. Cummings, T...

Winning the service game

Winning the service game
Paper図書
Benjamin Schneider, David E. BowenHarvard Business School Pressc1995
Other Libraries in Japan

Advances in services marketing and management : research and practice : a research annual v. 1. 1992 v. 2. 1993 v. 3. 1994 v. 4. 1995 v. 5, 1996 v. 6, 1997 v. 7, 1998

Advances in services marketing and management : research and practice : a research annual v. 1. 1992 v. 2. 1993 v. 3. 1994 v. 4. 1995 v. 5, 1996 v. 6, 1997 v. 7, 1998
Paper図書
edited by Teresa A. Swartz, David E. Bowen, Stephen W. BrownJAI Pressc1992-
Other Libraries in Japan

Service management effectiveness : balancing strategy, organization and human resources, operations, and marketing 1st ed

Service management effectiveness : balancing strategy, organization and human resources, operations, and marketing 1st ed
Paper図書
David E. Bowen, Richard B. Chase, Thomas G. Cummings, and associatesJossey-Bass1990
Other Libraries in Japan

Customers as substitutes for leadership in service organizations : their role as non-leader sources of guidance and support

Customers as substitutes for leadership in service organizations : their role as non-leader sources of guidance and support
PaperMicroform図書
Bowen, David EarlUniversity Microfilms International1983
Other Libraries in Japan

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