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Achieving service excellence : strategies for healthcare 1st Indian edition
Achieving service excellence : strategies for healthcare 1st Indian edition
Paper
図書
Myron D. Fottler, Robert C. Ford &
Cherrill P. Heaton
Pentagon Press
2006
Other Libraries in Japan
Author Heading
...ord, Robert C.
Cherrill P. Heaton
American College of Healthcar...
Managing quality service in hospitality : how organizations achieve excellence in the guest experience
Managing quality service in hospitality : how organizations achieve excellence in the guest experience
Paper
図書
Robert C. Ford, Michael C. Sturman,
Cherrill P. Heaton
Delmar, Cengage Learning
c2012
Other Libraries in Japan
Achieving service excellence : strategies for healthcare 2nd ed
Achieving service excellence : strategies for healthcare 2nd ed
Paper
図書
Myron D. Fottler, Robert C. Ford,
Cherrill P. Heaton
Health Administration Press
c2010
Other Libraries in Japan
Managing the guest experience in hospitality
Managing the guest experience in hospitality
Paper
図書
Robert C. Ford,
Cherrill P. Heaton
Delmar/Thomson Learning
c2000
Other Libraries in Japan
Achieving service excellence : strategies for healthcare
Achieving service excellence : strategies for healthcare
Paper
図書
Myron D. Fottler, Robert C. Ford,
Cherrill P. Heaton
Health Administration Press
c2002
Other Libraries in Japan
Organization theory : an integrative approach
Organization theory : an integrative approach
Paper
図書
Robert C. Ford, Barry R. Armandi,
Cherrill P. Heaton
Harper & Row
c1988
Other Libraries in Japan
Principles of management : a decision-making approach
Principles of management : a decision-making approach
Paper
図書
Robert C. Ford,
Cherrill P. Heaton
Reston Pub. Co.
c1980
Other Libraries in Japan
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