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Advances in the human side of service engineering : proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA
Advances in the human side of service engineering : proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA
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Jim Spohrer, Christine Leitner, editors
Springer
c2020
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Spohrer, Jim
Leitner, Christine
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