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失われる顧客 : アフターマーケティングの理論と実際

失われる顧客 : アフターマーケティングの理論と実際
PaperDigital図書
テリー・G.ヴァヴラ 著, 平原英夫, 伊達勝治 訳電通1994.1<DH411-E450>
National Diet LibraryOther Libraries in Japan

The customer delight principle : exceeding customers' expectations for bottom-line success

The customer delight principle : exceeding customers' expectations for bottom-line success
Paper図書
Timothy Keiningham and Terry VavraMcGraw-Hillc2001
Other Libraries in Japan
  • Author HeadingKeiningham, Timothy L. Vavra, Terry G.

Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs

Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs
Paper図書
by Terry G. VavraASQ Quality Pressc1997
Other Libraries in Japan
  • Author HeadingVavra, Terry G.

Aftermarketing : how to keep customers for life through relationship marketing Rev. and updated

Aftermarketing : how to keep customers for life through relationship marketing Rev. and updated
Paper図書
Terry G. VavraIrwin Professional Pub.c1995
Other Libraries in Japan
  • Author HeadingVavra, Terry G.

Aftermarketing : how to keep customers for life through relationship marketing

Aftermarketing : how to keep customers for life through relationship marketing
Paper図書
Terry G. VavraBusiness One Irwinc1992
Other Libraries in Japan
  • Author HeadingVavra, Terry G.

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