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The practical guide to achieving customer satisfaction in events and hotels : pbk

The practical guide to achieving customer satisfaction in events and hotels : pbk
Paper図書
Philip Berners and Adrian MartinRoutledge2023
Other Libraries in Japan
  • LCCTX911.3.C8

The Routledge handbook of consumer behaviour in hospitality and tourism : hbk

The Routledge handbook of consumer behaviour in hospitality and tourism : hbk
Paper図書
edited by Saurabh Kumar DixitRoutledge2017
Other Libraries in Japan
  • LCCTX911.3.C8

Class acts : service and inequality in luxury hotels : pbk

Class acts : service and inequality in luxury hotels : pbk
Paper図書
Rachel ShermanUniversity of California Pressc2007
Other Libraries in Japan
  • LCCTX911.3.C8

Chocolates on the pillow aren't enough : reinventing the customer experience : [hbk.]

Chocolates on the pillow aren't enough : reinventing the customer experience : [hbk.]
Paper図書
Jonathan M. Tisch, with Karl WeberJohn Wileyc2007
Other Libraries in Japan
  • LCCTX911.3.C8

Managing the guest experience in hospitality

Managing the guest experience in hospitality
Paper図書
Robert C. Ford, Cherrill P. HeatonDelmar/Thomson Learningc2000
Other Libraries in Japan
  • LCCTX911.3.C8

The management of service for the restaurant manager 2nd ed

The management of service for the restaurant manager 2nd ed
Paper図書
Raymond J. Goodman, JrIrwinc1996
Other Libraries in Japan
  • LCCTX911.3.C8

Contact : customer service in the hospitality and tourism industry

Contact : customer service in the hospitality and tourism industry
Paper図書
Donald M. DavidoffPrentice Hallc1994
Other Libraries in Japan
  • LCCTX911.3.C8

Provision of mature traveler desired services and attributes by hotel type and size

Provision of mature traveler desired services and attributes by hotel type and size
Paper図書
by Virgil E. PotterUMI Dissertation Services[1994]
Other Libraries in Japan
  • LCCTX911.3.C8

Restaurant basics : why guests don't come back--and what you can do about it

Restaurant basics : why guests don't come back--and what you can do about it
Paper図書
Bill MarvinWileyc1992
Other Libraries in Japan
  • LCCTX911.3.C8

Human relations for the hospitality industry

Human relations for the hospitality industry
Paper図書
Robert J. Martin and Donald E. LundbergVan Nostrand Reinholdc1991
Other Libraries in Japan
  • LCCTX911.3.C8

The relationship between shared service values and guest satisfaction in luxury hotels

The relationship between shared service values and guest satisfaction in luxury hotels
Microform図書
Braunlich, Carl GordonU.M.I.c1990
Other Libraries in Japan
  • LCCTX911.3.C8

The relationship between shared service values and guest satisfaction in luxury hotels

The relationship between shared service values and guest satisfaction in luxury hotels
Paper図書
by Carl Gordon BraunlichUMI Dissertation Servicesc1990
Other Libraries in Japan
  • LCCTX911.3.C8

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