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サービス産業の顧客満足度がサービスの生産性に与える影響の実証的研究
サービス産業の顧客満足度がサービスの生産性に与える影響の実証的研究
Digital
文書・図像類
小川, 孔輔, OGAWA, Kosuke
2018-06-05
p.1-6
Other Libraries in Japan
Subject Heading
サービスの生産性 JCSI(日本版顧客満足度指数) 利益率 サービス業の収益性 サービス品質 顧客満足度(CS) サービス・イノベーション
顧客ロイヤリティ
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