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宿泊業におけるおもてなしの知と技のマネジメント

宿泊業におけるおもてなしの知と技のマネジメント
Digital博士論文障害者向け資料あり
森下, 俊一郎2018-03
National Diet Library
  • Subject Heading... Japanese inns Customer satisfaction Case study Text data analysis

Measuring customer experience : how to develop and execute the most profitable customer experience strategies

Measuring customer experience : how to develop and execute the most profitable customer experience strategies
Paper図書
Philipp KlausPalgrave Macmillan2015
Other Libraries in Japan
  • Subject HeadingCustomer services Customer satisfaction
  • Subject Heading (ID)Customer services Customer satisfaction

NASA's customer satisfaction measurements [microform] / United States General Accounting Office, National Security and International Affairs Division

NASA's customer satisfaction measurements [microform] / United States General Accounting Office, National Security and International Affairs Division
Microform図書
1997<YCA-GA 1.13:NSIAD-97-81 R>
National Diet Library
  • Subject Heading...blic relations Customer satisfaction -- United States

Beyond service quality and expectation : the critical impact of emotions and service experience on customer satisfaction

Beyond service quality and expectation : the critical impact of emotions and service experience on customer satisfaction
Paper図書
by Rungting TuUMI Dissertation Servicesc2004
Other Libraries in Japan
  • Subject HeadingCustomer satisfaction Customer services Customer re...
  • Subject Heading (ID)Customer satisfaction Customer services Customer re...

宿泊業におけるおもてなしの知と技のマネジメント

宿泊業におけるおもてなしの知と技のマネジメント
Digital博士論文
森下, 俊一郎2018-03
Available onlineOther Libraries in Japan
  • Subject Heading... Japanese inns Customer satisfaction Case study Text data analysis

To Convert or not to Convert to the Upgraded Version of de-facto Standard Software

To Convert or not to Convert to the Upgraded Version of de-facto Standard Software
Digital文書・図像類
Yang, Hee Dong, Karon, Christoph, Kang, SoraInstitute of Economic Research, Hitotsubashi University2012-08
Available onlineOther Libraries in Japan
  • Subject HeadingInnovation diffusion theory de-facto Standard Kano's three factor model on customer satisfaction

Competing globally through customer value : the management of strategic suprasystems / edited by Michael J. Stahl and Gregory M. Bounds.

Competing globally through customer value : the management of strategic suprasystems / edited by Michael J. Stahl and Gregory M. Bounds.
Paper図書
Quorum Books1991.<DH211-A134>
National Diet Library
  • Subject Heading...effectiveness. Customer satisfaction. Competition, International.

The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value

The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value
Paper図書
James L. Heskett, W. Earl Sasser, Jr., Leonard A. SchlesingerFree Pressc1997
Other Libraries in Japan
  • Subject HeadingCustomer services Customer satisfaction Employee loyalty Industrial p...
  • Subject Heading (ID)Customer services Customer satisfaction Employee loyalty Industrial p...

Simply better : winning and keeping customers by delivering what matters most

Simply better : winning and keeping customers by delivering what matters most
Paper図書
Patrick Barwise, Seán MeehanHarvard Business School Pressc2004
Other Libraries in Japan
  • Subject HeadingCustomer satisfaction -- Evaluation Marketing
  • Subject Heading (ID)Customer satisfaction -- Evaluation Marketing

Creating value for customers : designing and implementing a total corporate strategy

Creating value for customers : designing and implementing a total corporate strategy
Paper図書
William A. BandWileyc1991
Other Libraries in Japan
  • Subject HeadingCustomer service Customer satisfaction Quality assurance
  • Subject Heading (ID)Customer service Customer satisfaction Quality assurance

Competing globally through customer value : the management of strategic suprasystems alk. paper

Competing globally through customer value : the management of strategic suprasystems alk. paper
Paper図書
edited by Michael J. Stahl and Gregory M. BoundsQuorum Books1991
Other Libraries in Japan
  • Subject HeadingStrategic planning Organizational effectiveness Customer satisfaction Competition, International
  • Subject Heading (ID)Strategic planning Organizational effectiveness Customer satisfaction Competition, International

Customer first : a strategy for quality service

Customer first : a strategy for quality service
Paper図書
Denis WalkerGowerc1990
Other Libraries in Japan
  • Subject HeadingCustomer service Quality assurance Customer satisfaction
  • Subject Heading (ID)Customer service Quality assurance Customer satisfaction

Magnet marketing : the ultimate strategy for attracting and holding customers

Magnet marketing : the ultimate strategy for attracting and holding customers
Paper図書
John R. Graham with Steven J. BennettWileyc1991
Other Libraries in Japan
  • Subject HeadingMarketing -- Management Customer service Customer satisfaction
  • Subject Heading (ID)Marketing -- Management Customer service Customer satisfaction

Client-centered service : how to keep them coming back for more

Client-centered service : how to keep them coming back for more
Paper図書
David W. CottleWileyc1990
Other Libraries in Japan
  • Subject HeadingCustomer service Professions -- Marketing Customer satisfaction Quality control
  • Subject Heading (ID)Customer service Professions -- Marketing Customer satisfaction Quality control

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