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The service/quality solution : using service management to gain competitive advantage

The service/quality solution : using service management to gain competitive advantage
Paper図書
David A. CollierASQC Quality Press1994
Other Libraries in Japan
  • Subject HeadingCustomer service -- United States -- Management Service industries -- United ...
  • Subject Heading (ID)Customer service -- United States -- Management Service industries -- United ...

Value-directed management : organizations, customers, and quality

Value-directed management : organizations, customers, and quality
Paper図書
Bernard Arogyaswamy and Ron P. SimmonsQuorum Books1993
Other Libraries in Japan
  • Subject Heading... -- Management Customer service -- United States -- Management
  • Subject Heading (ID)... -- Management Customer service -- United States -- Management

Next operation as customer (NOAC) : how to improve quality, cost, and cycle time in service operations

Next operation as customer (NOAC) : how to improve quality, cost, and cycle time in service operations
Paper図書
Keki R. BhoteAMA Membership Publications Division, American Management Associationc1991
Other Libraries in Japan
  • Subject HeadingService industries -- United States -- Management Customer service -- United States -- Management
  • Subject Heading (ID)Service industries -- United States -- Management Customer service -- United States -- Management

On great service : a framework for action

On great service : a framework for action
Paper図書
Leonard L. BerryFree Pressc1995
Other Libraries in Japan
  • Subject HeadingCustomer service -- Quality control Customer service -- United States -- Management -- Case studies
  • Subject Heading (ID)Customer service -- Quality control Customer service -- United States -- Management -- Case studies

Call centres and human resource management : a cross-national perspective

Call centres and human resource management : a cross-national perspective
Paper図書
edited by Stephen Deery and Nicholas KinniePalgrave Macmillan2004
Other Libraries in Japan

Profits without products : how to transform your product business into a service

Profits without products : how to transform your product business into a service
Paper図書
Mack HananAmerican Management Associationc1992
Other Libraries in Japan

Touchstones : ten new ideas revolutionizing business : acid-free paper

Touchstones : ten new ideas revolutionizing business : acid-free paper
Paper図書
William A. BandJ. Wileyc1994
Other Libraries in Japan

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