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Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits 2nd ed

Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize margins and profits 2nd ed
Paper図書
John A. Goodman, Scott M. BroetzmannHarperCollins Leadershipc2019
Other Libraries in Japan
  • Subject Heading...LC)fst00885539 Customer services. fast (OCoLC)fst00885545
  • Subject Heading (ID)...LC)fst00885539 Customer services. fast (OCoLC)fst00885545

The experience : the 5 principles of Disney service and relationship excellence

The experience : the 5 principles of Disney service and relationship excellence
Paper図書
Bruce Loeffler and Brian T. ChurchWileyc2015
Other Libraries in Japan
  • Subject Heading...LC)fst00885533 Customer services. fast (OCoLC)fst00885545
  • Subject Heading (ID)...LC)fst00885533 Customer services. fast (OCoLC)fst00885545

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