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Delivering quality service : balancing customer perceptions and expectations [: pbk]

Delivering quality service : balancing customer perceptions and expectations [: pbk]
Paper図書
Valarie A. Zeithaml, A. Parasuraman, Leonard L. BerryFree Press[2010], c1990
Other Libraries in Japan
  • Subject HeadingCustomer service Service industries -- Quality control -- Mathematical models
  • Subject Heading (ID)Customer service Service industries -- Quality control -- Mathematical models

Delivering quality service : balancing customer perceptions and expectations

Delivering quality service : balancing customer perceptions and expectations
Paper図書
Valarie A. Zeithaml, A. Parasuraman, Leonard L. BerryFree Pressc1990
Other Libraries in Japan
  • Subject HeadingCustomer service Service industries -- Quality control -- Mathematical models
  • Subject Heading (ID)Customer service Service industries -- Quality control -- Mathematical models

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