寄与者Robert I. Sutton and Huggy Rao.
一般注記Preface: The problem of more -- Setting the stage: It's a ground war, not just an air war : going slower to scale faster (and better) later -- Buddhism versus Catholicism : choosing a path -- Scaling principles: Hot causes, cool solutions : stoking the scaling engine -- Cut cognitive load : but deal with necessary complexity -- The people who propel scaling : build organizations where "I own the place and the place owns me" -- Connect people and cascade excellence : using social bonds to spread the right mindset -- Bad is stronger than good : clearing the way for excellence -- Parting points: Did this, not that : imagine you've already succeeded (or failed) -- Teach us more, learn more -- Appendix: The seven-year conversation : how we developed these ideas.