ISBN1538135663 (hardcover)
1538135671 (paperback)
9781538135662 (hardcover)
9781538135679 (paperback)
数量xvii, 233 pages : ; 27 cm.
一般注記Part I: Materials -- Library Services Today: An Overview -- Acquisitions, Collection Development and Classification -- Special Collections and NonBook Materials -- Circulation Services -- Reference Services, Reader's Advisory and Reserves -- Resource Sharing -- Part II: Customer Service -- Twenty-First Century Library Customer Service: An Overview -- Customer Service to Youth -- Customer Service to Older Adults -- Customer Service to Patrons with Special Needs -- Customer Service to Patrons with Challenges and Related Issues -- Library Programming and Public Relations -- Part III: Access to information: A fundamental right -- Intellectual Freedom and Censorship: An Overview -- The Freedom to Read -- Children and Intellectual Freedom.