Performance measurement and quality management in public libraries : IFLA Satellite Meeting, Berlin, 25-28 August, 1997, proceedings / [edited by Peter Borchardt and Ulla Wimmer]. (DBI-Materialien)
Performance measurement and quality management in public libraries : IFLA Satellite Meeting, Berlin, 25-28 August, 1997, proceedings / [edited by Peter Borchardt and Ulla Wimmer].