Product-focused software process improvement : 13th international conference, PROFES 2012 : Madrid, Spain, June 13-15, 2012 : proceedings : 2nd VALOIR workshop (managing the client value creation process in agile projects) : 1st INTEAMSE workshop (managing the influence of people and team factors in software engineering) : tutorial "requirements meet interaction design" : tutorial "business IT alignment using the GQM+strategies approach" : 1st workshop on managing the influence of people and team factors in SE : Jun 2012, Madrid, Spain.