サービス受給中の期待形成を考慮した待ち時間に関する顧客満足度の解析
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- Material Type
- 記事
- Author/Editor
- 嶋田 敏多比良 恵原 辰徳 他
- Alternative Title
- Analyzing Customer Satisfaction According to Expectations Regarding Waiting Time in Service Receiving
- Periodical title
- 日本経営工学会論文誌 = Journal of Japan Industrial Management Association
- No. or year of volume/issue
- 64(3):2013.10
- Volume
- 64
- Issue
- 3
- Pages
- 386-398