クレーム対応感情ケアと事実確認で苦情は"未来の宝"になる (もう、単に「聞く」だけでは商品は売れない! お客の心を知る技術)

クレーム対応感情ケアと事実確認で苦情は"未来の宝"になる

(もう、単に「聞く」だけでは商品は売れない! お客の心を知る技術)

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Material Type: 記事
Title: クレーム対応感情ケアと事実確認で苦情は"未来の宝"になる
Author/Editor: 山田文美
Series Title: もう、単に「聞く」だけでは商品は売れない! お客の心を知る技術
Author Heading: 山田文美
Periodical title: 商業界 = The journal of retailing
No. or year of volume/issue: 68(4)=842:2015.4
Volume: 68
Issue: 4
Sequential issue number: 842
Pages: 94-97
Publication date of volume/issue (W3CDTF): 2015-04
Publication (Periodical Title): [東京] : 商業界
Place of Publication (Country Code): JP
Text Language Code: jpn
NDLC: ZD25
Target Audience: 一般
Holding library: 国立国会図書館
Call No.: Z4-142
Data Provider (Database): 国立国会図書館 : 国立国会図書館雑誌記事索引
https://ndlsearch.ndl.go.jp
Bibliographic ID (NDL): 026195318
http://id.ndl.go.jp/bib/026195318
Bibliographic Record Category (NDL): 632