ITILをベースとしたサービス品質の捉え方と品質マネジメント (特集 ユニアデックスのITマネジメントサービス)
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- Material Type
- 記事
- Author/Editor
- 古川 博康
- Series Title
- Author Heading
- Alternative Title
- Viewpoint of service quality and quality management based on ITIL
- Periodical title
- Unisys技報 = Unisys technology review
- No. or year of volume/issue
- 30(3) (通号 106) 2010.11
- Volume
- 30
- Issue
- 3