Volume number12(1) 2010.10
コールセンターの職場...

コールセンターの職場環境特性とストレスの関連性--感情労働の観点から

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コールセンターの職場環境特性とストレスの関連性--感情労働の観点から

Call No. (NDL)
Z71-C411
Bibliographic ID of National Diet Library
11058748
Material type
記事
Author
石川 邦子
Publisher
神戸 : 日本労務学会
Publication date
2010-10
Material Format
Paper
Journal name
日本労務学会誌 = Japan journal of personnel and labor research 12(1) 2010.10
Publication Page
p.43~58
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Paper

Material Type
記事
Author/Editor
石川 邦子
Author Heading
Alternative Title
Stress the relevance of call center work environment characteristics: from the perspective of emotional labor
Periodical title
日本労務学会誌 = Japan journal of personnel and labor research
No. or year of volume/issue
12(1) 2010.10
Volume
12
Issue
1
Pages
43~58