サービス品質・業務品質向上のための教育(2)クレーム対応の人材に求められるスキル

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Material Type: 記事
Title: サービス品質・業務品質向上のための教育(2)クレーム対応の人材に求められるスキル
Author/Editor: 江渡康裕
Author Heading: 江渡康裕
Periodical title: 人材教育 : HRD magazine
No. or year of volume/issue: 19(8) (通号 224) 2007.8
Volume: 19
Issue: 8
Sequential issue number: 224
Pages: 86～89
Publication date of volume/issue (W3CDTF): 2007-08
Publication (Periodical Title): 東京 : 日本能率協会マネジメントセンター
Place of Publication (Country Code): JP
Text Language Code: jpn
NDLC: ZD25
Target Audience: 一般
Holding library: 国立国会図書館
Call No.: Z4-1209
Data Provider (Database): 国立国会図書館 : 国立国会図書館雑誌記事索引
https://ndlsearch.ndl.go.jp
Bibliographic ID (NDL): 8892099
http://id.ndl.go.jp/bib/8892099
Bibliographic Record Category (NDL): 632