Mengukur kepuasan pelanggan ： Panduan menciptakan pelayanan bermutu / Richard F. Gerson ; penerjemah Hesti Widyaningrum : Measuring customer satisfaction : 顧客満足度を測る

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Material Type: 図書
ISBN: 979-442-108-1
Title: Mengukur kepuasan pelanggan ： Panduan menciptakan pelayanan bermutu / Richard F. Gerson ; penerjemah Hesti Widyaningrum : Measuring customer satisfaction : 顧客満足度を測る
Title Transcription: コキャクマンゾクドオハカル
Author/Editor: Gerson,RichardF. ; Widyaningrum,Hesti
Title Heading: Mengukur kepuasan pelanggan ： Panduan menciptakan pelayanan bermutu / Richard F. Gerson ; penerjemah Hesti Widyaningrum
Author Heading: Gerson,, Richard, F.
Widyaningrum,, Hesti
Publication, Distribution, etc.: Jakarta : Penerbit PPM
Publication Date: 2001
Publication Date (W3CDTF): 2001
Extent: xii, 123 p. ; 21 cm
Place of Publication (Country Code): ID
Text Language Code: ind
Original Text Lang. Code: eng
Subject Heading: 顧客管理コキャクカンリ
NDC 8th ed.: 673.3
Target Audience: 一般
Availability: 貸出可能資料
Holding library: 福岡県立図書館
Note (Library): 所蔵場所 : 外国語図書コーナ
Call No.: 673-3-372
Data Provider (Database): 福岡県立図書館 : 公共図書館蔵書
Bibliographic ID (SomokuID): 1109038438
1106723925