図書

Delivering satisfaction and service quality : a customer-based approach for libraries / Peter Hernon and John R. Whitman.

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Delivering satisfaction and service quality : a customer-based approach for libraries / Peter Hernon and John R. Whitman.

Call No. (NDL)
UL731-A106
Bibliographic ID of National Diet Library
000003695200
Material type
図書
Author
Hernon, Peterほか
Publisher
American Library Association
Publication date
2001.
Material Format
Paper
Capacity, size, etc.
xiv, 181 p. : ill. ; 28 cm.
NDC
-
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Paper

Material Type
図書
ISBN
083890789X (pbk. : alk. paper)
Publication, Distribution, etc.
Publication Date
2001.
Publication Date (W3CDTF)
2001
Extent
xiv, 181 p. : ill. ; 28 cm.
Place of Publication (Country Code)
US
Text Language Code
eng