Flying high in a competitive industry : cost-effective service excellence at Singapore Airlines / Loizos Heracleous, Jochen Wirtz, Nitin Pangarkar.

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Material Type: 図書
ISBN: 0071249648
9780071249645 (ISBN-13)
Title: Flying high in a competitive industry : cost-effective service excellence at Singapore Airlines / Loizos Heracleous, Jochen Wirtz, Nitin Pangarkar.
Author Heading: Heracleous, Loizos Th.
Wirtz, Jochen ( 01138869 )Authorities
Pangarkar, Nitin.
Publication, Distribution, etc.: Singapore : McGraw Hill
New York : McGraw Hill
Publication Date: c2006.
Publication Date (W3CDTF): 2006
Extent: xxiii, 217 p. : ill. ; 24 cm.
Place of Publication (Country Code): SG
Text Language Code: eng
Subject Heading: Singapore Airlines -- History.
Aeronautics, Commercial -- Singapore -- History.
LCC: HE9874.S56
DDC: 387.70655957
NDLC: DK211
Note (Bibliography): Includes bibliographical references and index.
Holding library: 国立国会図書館
Call No.: X
Data Provider (Database): 国立国会図書館 : 国立国会図書館蔵書
https://ndlsearch.ndl.go.jp
Bibliographic ID (NDL): 000010411210
http://id.ndl.go.jp/bib/000010411210
LC Control Number: 2006325498
https://lccn.loc.gov/2006325498
OCLC No.: 62759037
https://www.worldcat.org/oclc/62759037
Cataloging Rule: Anglo-American Cataloging Rules
Bibliographic Record Category (NDL): 211