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図書

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior

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The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior

Call No. (NDL)
DH441-B48
Bibliographic ID of National Diet Library
023889792
Material type
図書
Author
Michael W. Lowenstein.
Publisher
ASQ Quality Press
Publication date
2011.
Material Format
Paper
Capacity, size, etc.
xxx, 363 p. ; 24 cm.
NDC
-
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Notes on use

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ill.

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Paper

Material Type
図書
ISBN
9780873898119 (alk. paper)
0873898117 (alk. paper)
Title
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior
Author/Editor
Michael W. Lowenstein.
Author Heading
Lowenstein, Michael W., 1942-
Publication, Distribution, etc.
Milwaukee, Wis. : ASQ Quality Press
Publication Date
2011.
Publication Date (W3CDTF)
2011
Extent
xxx, 363 p.
Other physical details
ill.