Saving customers with service recovery

Author: James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger ; [translated by UNICAL International]

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Material Type: 映像資料
Title: Saving customers with service recovery
Author/Editor: James L. Heskett, W. Earl Sasser, Leonard A. Schlesinger ; [translated by UNICAL International]
Author Heading: Heskett, James L.
https://ci.nii.ac.jp/author/DA00350680
Sasser, W. Earl
https://ci.nii.ac.jp/author/DA04890001
Schlesinger, Leonard A.
https://ci.nii.ac.jp/author/DA02008794
UNICAL International
Publication, Distribution, etc.: Harvard Business School Press
Publication Date: c1994, c1995
Publication Date (W3CDTF): 1994
Alternative Title: サービスの再生が顧客を失望から救済する
The power of ideas at work
Place of Publication (Country Code): us
Target Audience: 一般
Note (General): Title from label
In English and Japanese
"日本語版"--label
Related Material: People service success
https://cir.nii.ac.jp/crid/1130000795306998656
Related Material (URI): https://ci.nii.ac.jp/ncid/BA27947349#entity
Periodical Title: People service success
https://cir.nii.ac.jp/crid/1130000795306998656
Data Provider (Database): 国立情報学研究所 : CiNii Research
Original Data Provider (Database): CiNii Books
https://ci.nii.ac.jp/books
NCID: https://ci.nii.ac.jp/ncid/BA27947349 : BA27947349