Moving forward in service quality research : measuring different customer-expectation levels, comparing alternative scales, and examining the performance-behavioral intensions link : working paper

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Material Type: 図書
Title: Moving forward in service quality research : measuring different customer-expectation levels, comparing alternative scales, and examining the performance-behavioral intensions link : working paper
Author/Editor: A. Parasuraman, Valarie A. Zeithaml and Leonard L. Berry
Author Heading: Parasuraman, A.
https://ci.nii.ac.jp/author/DA01063210
Zeithaml, Valarie A.
https://ci.nii.ac.jp/author/DA0377863X
Berry, Leonard L.
https://ci.nii.ac.jp/author/DA02890791
Marketing Science Institute
https://ci.nii.ac.jp/author/DA02846712
Publication, Distribution, etc.: Marketing Science Institute
Publication Date: c1994
Publication Date (W3CDTF): 1994
Size: 28 cm
Place of Publication (Country Code): us
Text Language Code: en
Target Audience: 一般
Note (General): Bibliography: p. 52-54
Related Material: Report
https://cir.nii.ac.jp/crid/1130282270946061440
Related Material (URI): https://ci.nii.ac.jp/ncid/BA28174930#entity
Periodical Title: Report
https://cir.nii.ac.jp/crid/1130282270946061440
Data Provider (Database): 国立情報学研究所 : CiNii Research
Original Data Provider (Database): CiNii Books
https://ci.nii.ac.jp/books
NCID: https://ci.nii.ac.jp/ncid/BA28174930 : BA28174930