How to measure service quality & customer satisfaction : the informal field guide for tools and techniques : hardcover

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Material Type: 図書
ISBN: 0877572674
Title: How to measure service quality & customer satisfaction : the informal field guide for tools and techniques
Volume: : hardcover
Author/Editor: Chuck Chakrapani
Author Heading: Chakrapani, Chuck
https://ci.nii.ac.jp/author/DA07706776
Publication, Distribution, etc.: American Marketing Association
Publication Date: c1998
Publication Date (W3CDTF): 1998
Size: 24 cm
Place of Publication (Country Code): us
Text Language Code: en
Subject Heading: Customer services -- Quality control
Customer services -- Management
LCC: HF5415.5
Target Audience: 一般
Note (General): Includes bibliographical references (p. 275-276) and index
Related Material (URI): https://ci.nii.ac.jp/ncid/BA40121117#entity
https://lccn.loc.gov/97028835
Data Provider (Database): 国立情報学研究所 : CiNii Research
Original Data Provider (Database): CiNii Books
https://ci.nii.ac.jp/books
NCID: https://ci.nii.ac.jp/ncid/BA40121117 : BA40121117
LC Control Number: 97028835
https://lccn.loc.gov/97028835