図書

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations hard cover

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Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations hard cover

Material type
図書
Author
Derek R. Allen
Publisher
ASQ Quality Press
Publication date
c2004
Material Format
Paper
Capacity, size, etc.
24 cm
NDC
-
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Notes on use

Note (General)：

"American Society for Quality."Includes bibliographical references (p. 233-238) and indexHTTP:URL=http://www.loc.gov/catdir/toc/ecip0415/2004003921.h...

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Paper

Material Type
図書
ISBN
0873895932
Title
Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations
Volume
hard cover
Author/Editor
Derek R. Allen
Author Heading
Allen, Derek R.
American Society for Quality
Publication, Distribution, etc.
ASQ Quality Press
Publication Date
c2004
Publication Date (W3CDTF)
2004
Size
24 cm