E-support : how Cisco Systems saves millions while improving customer support

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Material Type: 図書
ISBN: 158720052X
Title: E-support : how Cisco Systems saves millions while improving customer support
Author/Editor: Andrew Connan, Vincent Russell ; [foreword by John Chambers]
Author Heading: Connan, Andrew
Russell, Vincent
Publication, Distribution, etc.: Cisco Press
Publication Date: c2003
Publication Date (W3CDTF): 2003
Size: 23 cm
Place of Publication (Country Code): us
Text Language Code: en
Subject Heading: Customer relations -- Management
Electronic commerce -- Customer services -- Management
LCC: HF5415.5
Target Audience: 一般
Note (General): Includes bibliographical references and index
Related Material: Cisco Press internet business solutions series
https://cir.nii.ac.jp/crid/1130000795837009408
Related Material (URI): https://ci.nii.ac.jp/ncid/BA63702061#entity
https://lccn.loc.gov/2001092526
Periodical Title: Cisco Press internet business solutions series
https://cir.nii.ac.jp/crid/1130000795837009408
Data Provider (Database): 国立情報学研究所 : CiNii Research
Original Data Provider (Database): CiNii Books
https://ci.nii.ac.jp/books
NCID: https://ci.nii.ac.jp/ncid/BA63702061 : BA63702061
LC Control Number: 2001092526
https://lccn.loc.gov/2001092526