Measuring customer satisfaction : survey design, use, and statistical analysis methods 2nd ed

Measuring customer satisfaction : survey design, use, and statistical analysis methods

2nd ed

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Material Type: 図書
ISBN: 087389362X
Title: Measuring customer satisfaction : survey design, use, and statistical analysis methods
Author/Editor: Bob E. Hayes
Edition: 2nd ed
Author Heading: Hayes, Bob E.
https://ci.nii.ac.jp/author/DA08581304
Publication, Distribution, etc.: ASQ Quality Press
Publication Date: 1997
Publication Date (W3CDTF): 1997
Size: 24 cm
Place of Publication (Country Code): us
Text Language Code: en
Subject Heading: Consumer satisfaction -- Statistical methods
Questionnaires
LCC: HF5415.335
Target Audience: 一般
Note (General): Includes bibliographical references (p. 261-266) and index
Related Material (URI): https://ci.nii.ac.jp/ncid/BA34855772#entity
https://lccn.loc.gov/97003240
Data Provider (Database): 国立情報学研究所 : CiNii Research
Original Data Provider (Database): CiNii Books
https://ci.nii.ac.jp/books
NCID: https://ci.nii.ac.jp/ncid/BA34855772 : BA34855772
LC Control Number: 97003240
https://lccn.loc.gov/97003240