Assessing service quality : satisfying the expectations of library customers 3rd ed

Assessing service quality : satisfying the expectations of library customers

3rd ed

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Material Type: 図書
ISBN: 9781783300594
Title: Assessing service quality : satisfying the expectations of library customers
Author/Editor: Peter Hernon, Ellen Altman, Robert E. Dugan
Edition: 3rd ed
Author Heading: Hernon, Peter
https://ci.nii.ac.jp/author/DA00178534
Altman, Ellen
https://ci.nii.ac.jp/author/DA04396752
Dugan, Robert E.
https://ci.nii.ac.jp/author/DA12941797
Publication, Distribution, etc.: Facet Publishing
Publication Date: 2015
Publication Date (W3CDTF): 2015
Size: 28 cm
Place of Publication (Country Code): uk
Text Language Code: en
Subject Heading: Public services (Libraries) -- Evaluation
Public services (Libraries) -- United States -- Evaluation
Target Audience: 一般
Note (General): Includes bibliographical references and index
Related Material (URI): https://ci.nii.ac.jp/ncid/BB19430968#entity
Data Provider (Database): 国立情報学研究所 : CiNii Research
Original Data Provider (Database): CiNii Books
https://ci.nii.ac.jp/books
NCID: https://ci.nii.ac.jp/ncid/BB19430968 : BB19430968