図書館の評価を高める : 顧客満足とサービス品質

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Material Type: 図書
ISBN: 4621070851
Title: 図書館の評価を高める : 顧客満足とサービス品質
Title Transcription: トショカンノヒョウカオタカメル : コキャクマンゾクトサービスヒンシツ
Author/Editor: Peter Hernon, John R. Whitman [著] ; 永田治樹訳
Author Heading: Hernon, Peter
https://ci.nii.ac.jp/author/DA00178534
Whitman, John R.
https://ci.nii.ac.jp/author/DA12973647
永田, 治樹ナガタ, ハルキ
https://ci.nii.ac.jp/author/DA03278182
Publication, Distribution, etc.: 丸善株式会社出版事業部
Publication Date: 2002.9
Publication Date (W3CDTF): 2002
Size: 21cm
Alternative Title: Delivering satisfaction and service quality : a customer-based approach for libraries
図書館の評価を高める : 顧客満足とサービス品質
Place of Publication (Country Code): ja
Text Language Code: ja
Subject Heading: 図書館奉仕
図書館活動
図書館調査
NDC 8th ed.: 015
NDC 9th ed.: 015 : Library activities
NDLC: UL711
Target Audience: 一般
Note (General): 参考文献: p[207]-214
Related Material (URI): https://ci.nii.ac.jp/ncid/BA58761855#entity
Data Provider (Database): 国立情報学研究所 : CiNii Research
Original Data Provider (Database): CiNii Books
https://ci.nii.ac.jp/books
NCID: https://ci.nii.ac.jp/ncid/BA58761855 : BA58761855