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Getting returns from service quality : is the conventional wisdom wrong?

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Getting returns from service quality : is the conventional wisdom wrong?

Material type
図書
Author
Roland T. Rust, Christine Moorman
Publisher
Marketing Science Institute
Publication date
2000
Material Format
Paper
Capacity, size, etc.
28 cm
NDC
-
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Paper

Material Type
図書
Author/Editor
Roland T. Rust, Christine Moorman
Publication, Distribution, etc.
Publication Date
2000
Publication Date (W3CDTF)
2000
Size
28 cm
Place of Publication (Country Code)
us
Text Language Code
en