Who's your Gladys? : how to turn even the most difficult customer into your biggest fan

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Material Type: 図書
ISBN: 9780814414392
Title: Who's your Gladys? : how to turn even the most difficult customer into your biggest fan
Author/Editor: Marilyn Suttle and Lori Jo Vest
Author Heading: Suttle, Marilyn
Vest, Lori Jo
Publication, Distribution, etc.: American Management Association
Publication Date: c2009
Publication Date (W3CDTF): 2009
Size: 24 cm
Alternative Title: Who is your Gladys?
Place of Publication (Country Code): us
Text Language Code: en
Subject Heading: Customer services
Customer relations
Interpersonal relations
Customer services -- Case studies
Customer relations -- Case studies
LCC: HF5415.5
Target Audience: 一般
Note (General): Includes bibliographical references and index
Related Material (URI): https://ci.nii.ac.jp/ncid/BB01290880#entity
https://lccn.loc.gov/2009013269
Data Provider (Database): 国立情報学研究所 : CiNii Research
Original Data Provider (Database): CiNii Books
https://ci.nii.ac.jp/books
NCID: https://ci.nii.ac.jp/ncid/BB01290880 : BB01290880
LC Control Number: 2009013269
https://lccn.loc.gov/2009013269