Call center management on fast forward : succeeding in today's dynamic customer contact environment updated and expanded ed.

Call center management on fast forward : succeeding in today's dynamic customer contact environment

updated and expanded ed.

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Material Type: 図書
ISBN: 1932558063
Title: Call center management on fast forward : succeeding in today's dynamic customer contact environment
Author/Editor: Brad Cleveland
Edition: updated and expanded ed.
Author Heading: Cleveland, Brad
Publication, Distribution, etc.: ICMI Press
Publication Date: c2006
Publication Date (W3CDTF): 2006
Size: 23 cm
Place of Publication (Country Code): us
Text Language Code: en
Subject Heading: Call centers -- Management
LCC: HE8788
NDC 9th ed.: 673.36 : Mercantile business
Target Audience: 一般
Note (General): Includes index
The first edition was introduced in 1997.
Related Material (URI): https://ci.nii.ac.jp/ncid/BA87797299#entity
Data Provider (Database): 国立情報学研究所 : CiNii Research
Original Data Provider (Database): CiNii Books
https://ci.nii.ac.jp/books
NCID: https://ci.nii.ac.jp/ncid/BA87797299 : BA87797299