A conceptual framework for understanding e-service quality : implications for future research and managerial practice

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Material Type: 図書
Title: A conceptual framework for understanding e-service quality : implications for future research and managerial practice
Author/Editor: Valarie A. Zeithaml, A. Parasuraman, and Arvind Malhotra
Author Heading: Zeithaml, Valarie A.
https://ci.nii.ac.jp/author/DA0377863X
Parasuraman, A.
https://ci.nii.ac.jp/author/DA01063210
Malhotra, Arvind
Marketing Science Institute
https://ci.nii.ac.jp/author/DA02846712
Publication, Distribution, etc.: Marketing Science Institute
Publication Date: 2000
Publication Date (W3CDTF): 2000
Size: 28 cm
Place of Publication (Country Code): us
Text Language Code: en
Target Audience: 一般
Note (General): Includes bibliography reference
"working paper" ... t.p.
Related Material: Report
https://cir.nii.ac.jp/crid/1130282270946061440
Related Material (URI): https://ci.nii.ac.jp/ncid/BA51780909#entity
Periodical Title: Report
https://cir.nii.ac.jp/crid/1130282270946061440
Data Provider (Database): 国立情報学研究所 : CiNii Research
Original Data Provider (Database): CiNii Books
https://ci.nii.ac.jp/books
NCID: https://ci.nii.ac.jp/ncid/BA51780909 : BA51780909