Why customers matter Version 1.1

Why customers matter

Version 1.1

Material type: 電子資料

Author: W. Earl Sasser

Publisher: Harvard Business School Pub.

Publication date: c2002

Material Format: Recording Media

Capacity, size, etc.: 4 3/4 in.

NDC: -

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Note (General)：: System requirements: Intel Pentium III (or equivalent) 650 MHz or higher clock rate; 128MB RAM; Graphics display adapter with a display resolution of ...

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Faculty seminar series : Great ideas from business thought leaders

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Material Type: 電子資料
Title: Why customers matter
Author/Editor: W. Earl Sasser
Edition: Version 1.1
Author Heading: Sasser, W. Earl
https://ci.nii.ac.jp/author/DA04890001
Publication, Distribution, etc.: Harvard Business School Pub.
Publication Date: c2002
Publication Date (W3CDTF): 2002
Size: 4 3/4 in.
Place of Publication (Country Code): us
Text Language Code: en
Subject Heading: Consumer satisfaction
Customer services
Target Audience: 一般
Note (General): System requirements: Intel Pentium III (or equivalent) 650 MHz or higher clock rate; 128MB RAM; Graphics display adapter with a display resolution of 1024 x 768 and a 16-bit color depth; Creative Labs Sound Blaster (or compatible) sound card with speakers or headphones; 16X CD-ROM drive; Microsoft Windows 98/NT/2000/XP; Microsoft Windows Media Player 6.4 through 9.0; Microsoft Internet Explorer 5.0 through 6.0; Adobe Acrobat Reader 5.0
Title from disk label
"Product number 1490C"
Summary: Any company that thinks satisfying customers is enough to ensure loyalty bad better think again. This CD-ROM contains the presentation and supporting materials of Professor W. Earl Sasser that are designed to help users understand the need for good customer satisfaction meastures; promote positive customer behavior to increase profitability; and identify the target customers and define strategies to increase that number
Related Material: Faculty seminar series : Great ideas from business thought leaders
https://cir.nii.ac.jp/crid/1130282272460505344
Related Material (URI): https://ci.nii.ac.jp/ncid/BB01847776#entity
Periodical Title: Faculty seminar series : Great ideas from business thought leaders
https://cir.nii.ac.jp/crid/1130282272460505344
Data Provider (Database): 国立情報学研究所 : CiNii Research
Original Data Provider (Database): CiNii Books
https://ci.nii.ac.jp/books
NCID: https://ci.nii.ac.jp/ncid/BB01847776 : BB01847776