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顧客が微笑む魔法のサービス

顧客が微笑む魔法のサービス
Paper図書
ロン・ゼンケ, チップ・ベル 著, 坂本理 訳ソフトバンクパブリッシング2004.2<DH441-H194>
National Diet LibraryOther Libraries in Japan
  • Author HeadingZemke, Ron Bell, Chip R 坂本, 理, 1961-

逃げる顧客を引き戻せ! : サービス・リカバリーのシステムと実践

逃げる顧客を引き戻せ! : サービス・リカバリーのシステムと実践
Paper図書
ロン・ゼンケ, チップ・R.ベル 著, 田辺希久子 訳ダイヤモンド社2002.11<DH441-H18>
National Diet LibraryOther Libraries in Japan
  • Author HeadingZemke, Ron Bell, Chip R 田辺, 希久子, 1951-

Wired and dangerous : how your customers have changed and what to do about it : pbk.

Wired and dangerous : how your customers have changed and what to do about it : pbk.
Paper図書
Chip R. Bell, John R. PattersonBerrett-Koehler Publishersc2011
Other Libraries in Japan
  • Author HeadingBell, Chip R. Patterson, John R.

サービス・リーダーシップ8つの法則 : "惚れられる"サービスはマネジャーがつくる

サービス・リーダーシップ8つの法則 : "惚れられる"サービスはマネジャーがつくる
Paper図書
チップ・R.ベル, ロン・ゼンケ 著, 和田正春 訳ダイヤモンド社1999.6<DH441-G383>
National Diet LibraryOther Libraries in Japan
  • Author HeadingBell, Chip R Zemke, Ron 和田, 正春, 1965-

Managing knock your socks off service 2nd ed. / revisions by Chip R. Bell and Dave Zielinski

Managing knock your socks off service 2nd ed. / revisions by Chip R. Bell and Dave Zielinski
Paper図書
Chip R. Bell and Ron Zemke ; illustrations by John BushAMACOMc2007
Other Libraries in Japan
  • Author HeadingBell, Chip R. Zemke, Ron Zielinski, David

Service magic : the art of amazing your customers pbk.

Service magic : the art of amazing your customers pbk.
Paper図書
Ron Zemke, Chip BellDearbornc2003
Other Libraries in Japan
  • Author HeadingZemke, Ron Bell, Chip R

Managers as mentors : building partnerships for learning 2nd ed., completely rev. and expanded

Managers as mentors : building partnerships for learning 2nd ed., completely rev. and expanded
Paper図書
Chip R. BellBerrett-Koehlerc2002
Other Libraries in Japan
  • Author HeadingBell, Chip R.

Knock your socks off service recovery

Knock your socks off service recovery
Paper図書
Ron Zemke and Chip R. BellAMACOMc2000
Other Libraries in Japan
  • Author HeadingZemke, Ron Bell, Chip R.

Customers as partners : building relationships that last 1st ed

Customers as partners : building relationships that last 1st ed
Paper図書
Chip R. BellBerrett-Koehlerc1994
Other Libraries in Japan
  • Author HeadingBell, Chip R.

Managing knock your socks off service

Managing knock your socks off service
Paper図書
Chip R. Bell and Ron Zemke ; illustrations by John BushAMACOMc1992
Other Libraries in Japan
  • Author HeadingBell, Chip R. Zemke, Ron Zielinski, David

Service wisdom : creating and maintaining the customer service edge

Service wisdom : creating and maintaining the customer service edge
Paper図書
Ron Zemke and Chip R. BellLakewood Booksc1989
Other Libraries in Japan
  • Author HeadingZemke, Ron Bell, Chip R.

Clients & consultants : meeting and exceeding expectations 2nd ed

Clients & consultants : meeting and exceeding expectations 2nd ed
Paper図書
editors, Chip R. Bell and Leonard NadlerGulf Publishing, Book Division1985
Other Libraries in Japan
  • Author HeadingBell, Chip R. Nadler, Leonard

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