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戦略的顧客応対「理論と実践」 : コールセンターマネジメント

戦略的顧客応対「理論と実践」 : コールセンターマネジメント
Paper図書
ブラッド・クリーブランド 著, CCA 訳ファーストプレス2008.8<DH441-J128>
National Diet LibraryOther Libraries in Japan
  • Author HeadingCleveland, Brad CCA

Call center management on fast forward : succeeding in today's dynamic customer contact environment updated and expanded ed.

Call center management on fast forward : succeeding in today's dynamic customer contact environment updated and expanded ed.
Paper図書
Brad ClevelandICMI Pressc2006
Other Libraries in Japan
  • Author HeadingCleveland, Brad

ICMI's call center management dictionary : the essential reference for contact center, help desk and customer care professionals

ICMI's call center management dictionary : the essential reference for contact center, help desk and customer care professionals
Paper図書
Brad ClevelandCall Center Pressc2003
Other Libraries in Japan
  • Author HeadingCleveland, Brad Incoming Calls Management Ins...

Call center management on fast forward : succeeding in today's dynamic inbound environment 1st ed

Call center management on fast forward : succeeding in today's dynamic inbound environment 1st ed
Paper図書
Brad Cleveland & Julia MaybenCall Center Pressc1997
Other Libraries in Japan
  • Author HeadingCleveland, Brad Mayben, Julia

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