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Competing in a service economy : how to create a competitive advantage through service development and innovation : pbk.

Competing in a service economy : how to create a competitive advantage through service development and innovation : pbk.
Paper図書
Anders Gustafsson, Michael D. JohnsonJossey-Bassc2003
Other Libraries in Japan
  • Author HeadingGustafsson, Anders Johnson, Michael D. (Michael David)

Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system

Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Paper図書
Michael D. Johnson, Anders GustafssonJossey-Bassc2000
Other Libraries in Japan
  • Author HeadingJohnson, Michael D. (Michael David) Gustafsson, Anders

Customer orientation and market action

Customer orientation and market action
Paper図書
Michael D. JohnsonPrentice Hallc1998
Other Libraries in Japan
  • Author HeadingJohnson, Michael D. (Michael David)

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