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Service quality : research perspectives / Benjamin Schneider, Susan S. White. (Foundations for organizational science)

Service quality : research perspectives / Benjamin Schneider, Susan S. White. (Foundations for organizational science)
Paper図書
Sage Publicationsc2004.<DH441-B2>
National Diet Library
  • Author HeadingSchneider, Benjamin, 1938- White, Susan S.

Service quality : research perspectives : pbk

Service quality : research perspectives : pbk
Paper図書
Benjamin Schneider, Susan S. WhiteSage Publicationsc2004
Other Libraries in Japan
  • Author HeadingSchneider, Benjamin White, Susan S.

Climbing the commitment ladder : the impact on customer commitment of disconfirmation of service expectations

Climbing the commitment ladder : the impact on customer commitment of disconfirmation of service expectations
Paper図書
Susan S. White, Benjamin SchneiderMarketing Science Institutec1998
Other Libraries in Japan
  • Author HeadingWhite, Susan S. Schneider, Benjamin

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