Service quality : research perspectives / Benjamin Schneider, Susan S. White.

• Material Type: 図書
• ISBN: 076192146X (cloth); 0761921478 (pbk.)
• Title: Service quality : research perspectives / Benjamin Schneider, Susan S. White.
• Series Title: Foundations for organizational science
• Author Heading: Schneider, Benjamin, 1938-; White, Susan S.
• Publication, Distribution, etc.: Thousand Oaks, Calif. : Sage Publications
• Publication Date: c2004.
• Publication Date (W3CDTF): 2004
• Extent: xiii, 185 p. : ill. ; 23 cm.
• Place of Publication (Country Code): US
• Text Language Code: eng
• Subject Heading: Customer services -- Quality control -- Research.; Customer services -- Management -- Research.; Consumer satisfaction -- Research.
• LCC: HF5415.5
• DDC: 658.8/12
• NDLC: DH441
• Note (Bibliography): Includes bibliographical references and indexes.
• Holding library: 国立国会図書館
• Call No.: DH441-B2
• Data Provider (Database): 国立国会図書館 : 国立国会図書館蔵書; https://ndlsearch.ndl.go.jp
• Bibliographic ID (NDL): 000007563872; http://id.ndl.go.jp/bib/000007563872
• LC Control Number: 2003014201; https://lccn.loc.gov/2003014201
• RLIN No.: NYCXV4971578-B
• Cataloging Rule: Anglo-American Cataloging Rules
• Bibliographic Record Category (NDL): 211

• Contents: Introducting service qualityConceptualization and measurement of service quality : marketing perspectivesService operations and the presence of the cu...