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The virtual customer : a new paradigm for improving customer relations in libraries and information services : Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas : Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information : Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca : Reunión Satélite São Paulo, Brasil, August 18-20, 2004 / edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard. (IFLA publications ; 117)

The virtual customer : a new paradigm for improving customer relations in libraries and information services : Satellite Meeting São Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e serviços de informação e bibliotecas : Reunião Satélite São Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour améliorer le service à la clientèle dans les bibliothèques et services d'information : Colloque Satellite, São Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de información y biblioteca : Reunión Satélite São Paulo, Brasil, August 18-20, 2004 / edited by Sueli Mara Soares Pinto Ferreira and Réjean Savard. (IFLA publications ; 117)
Paper図書
Saur2005.<UL747-B4>
National Diet LibraryOther Libraries in Japan
  • Subject Heading...-- Congresses. Customer relations -- Management -- Congresses. Information services -- Mark...

Customer relationship management : emerging concepts, tools and applications

Customer relationship management : emerging concepts, tools and applications
Paper図書
editors Jagdish N. Sheth, Atul Parvatiyar, G. ShaineshTata McGraw-Hill Pub. Co.c2001
Other Libraries in Japan
  • Subject HeadingCustomer relations -- Management -- Congresses Relationship marketing -- Con...
  • Subject Heading (ID)Customer relations -- Management -- Congresses Relationship marketing -- Con...

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